Refund policy

Return & Refund Policy

At Akvira Luxe, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, we may accept a return or exchange in accordance with the terms below.

Please review this policy carefully before placing an order. By purchasing from Akvira Luxe, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Return & Exchange Window

We accept eligible return requests within 30 days of delivery.

Exchange requests should generally be submitted within 3 days of delivery.

All returns and exchanges must be approved by Akvira Luxe before the item is shipped back.

Items sent back without prior approval may not be accepted or processed.

2. Eligibility Requirements

To qualify for a return or exchange, the item must:

  • Be unworn and unused.

  • Be in its original condition.

  • Not show signs of wear, scratches, damage, tarnishing, alteration, or misuse.

  • Include the original packaging and accessories, where applicable.

  • Be accompanied by valid order information or proof of purchase.

  • Be returned within the applicable return or exchange period.

  • Have received prior authorization from Akvira Luxe.

Akvira Luxe reserves the right to decline a return or exchange if the item does not meet these requirements.

3. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

support@akviraluxe.com

Please include:

  • Your order number

  • The item(s) you would like to return or exchange

  • The reason for your request

  • Photos of the item, if requested by our team

Our team will review your request and, if approved, provide instructions for returning the item.

Please do not ship your item back until your return or exchange has been approved by Akvira Luxe.

4. Returns & 20% Restocking Fee

For approved customer-requested returns, a 20% restocking fee will be deducted from the eligible refund amount.

The restocking fee covers costs associated with receiving, inspecting, processing, repackaging, and restocking returned merchandise.

For example, if an eligible item valued at $50 is returned, a $10 restocking fee may be deducted, leaving $40 eligible for refund, subject to any other applicable deductions under this policy.

The restocking fee applies to returns requested because of reasons such as:

  • Change of mind

  • No longer wanting the item

  • Selecting the wrong item

  • Selecting the wrong size or style

  • Personal preference

  • Ordering multiple items and deciding not to keep them

  • Any other reason not caused by an error or confirmed defect on the part of Akvira Luxe

Restocking Fee Exceptions

The 20% restocking fee does not apply when Akvira Luxe confirms that the return is due to:

  • An item being damaged before delivery

  • A manufacturing defect

  • An incorrect item being shipped

  • An item being significantly different from the item ordered

In these situations, please contact us before returning the item so we can provide appropriate instructions.

5. Exchanges & 20% Restocking Fee

We may offer exchanges for eligible items, subject to product availability.

Exchange requests should generally be submitted within 3 days of delivery.

A 20% restocking fee applies to approved customer-requested exchanges.

The restocking fee is calculated based on the value of the item(s) being returned for exchange.

This fee covers the costs associated with receiving, inspecting, processing, repackaging, and restocking the returned merchandise.

For example, if an item valued at $50 is returned for an exchange, a 20% restocking fee of $10 may apply.

The applicable restocking fee may be collected separately or deducted from any applicable credit toward the replacement item.

Restocking Fee Exceptions for Exchanges

The 20% restocking fee does not apply when the exchange is required because Akvira Luxe confirms that the item was:

  • Damaged before delivery

  • Defective

  • Incorrectly shipped

  • Significantly different from the item ordered

6. Exchange Conditions

Items submitted for exchange must meet all applicable eligibility requirements.

The item must:

  • Be unworn and unused.

  • Be in its original condition.

  • Not show signs of wear, scratches, damage, tarnishing, alteration, or misuse.

  • Include its original packaging and accessories, where applicable.

  • Be returned within the applicable exchange period.

  • Receive prior exchange authorization from Akvira Luxe.

Because exchanges are subject to inventory availability, we cannot guarantee that a specific replacement item will be available.

If the requested replacement item is unavailable, we may offer an alternative item or another appropriate resolution.

7. Price Differences on Exchanges

If the replacement item is more expensive than the original item, the customer is responsible for paying the applicable price difference.

If the replacement item is less expensive than the original item, any applicable difference will be handled in accordance with the circumstances of the exchange and at Akvira Luxe's discretion.

Any applicable restocking fee remains separate from any product price difference.

8. Return Shipping Costs

For customer-requested returns or exchanges that are not caused by an error or confirmed defect on the part of Akvira Luxe, the customer is responsible for the cost of shipping the item back to us.

Customers may also be responsible for applicable shipping costs associated with sending an exchange or replacement item.

Original shipping charges, where applicable, are generally non-refundable.

We strongly recommend using a trackable shipping service when returning an item.

Akvira Luxe is not responsible for items that are lost or damaged while being shipped back to us.

If your return or exchange is due to an error on our part or a confirmed product defect, please contact us before shipping the item so we can provide appropriate instructions.

9. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you believe you received an item that is damaged, defective, or different from what you ordered, please contact us at support@akviraluxe.com, preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging, if relevant

Our team will review the situation and determine the appropriate resolution.

If Akvira Luxe confirms that the item was damaged, defective, or incorrectly shipped, we may provide:

  • A replacement

  • An exchange

  • A refund

  • Store credit

  • Another appropriate resolution

No 20% restocking fee will be charged for returns or exchanges resulting from a confirmed defect, damage, or shipping error caused by Akvira Luxe.

10. Jewelry Care & Normal Wear

Akvira Luxe jewelry is designed to be beautiful and durable; however, gold-plated jewelry and other fashion jewelry can naturally change in appearance over time with regular wear.

Gold plating is a surface finish and may gradually fade or wear depending on factors such as frequency of use, body chemistry, moisture, sweat, friction, and exposure to chemicals.

Exposure to the following may accelerate fading, tarnishing, discoloration, or wear:

  • Water

  • Showering or bathing

  • Swimming

  • Sweat

  • Perfume

  • Lotions

  • Cosmetics

  • Hair products

  • Cleaning products

  • Chlorine

  • Salt water

  • Chemicals

  • Excessive friction

Normal wear and tear is not considered a manufacturing defect.

Fading, loss of plating, tarnishing, scratches, discoloration, or other changes caused by normal use, improper care, exposure to moisture or chemicals, or prolonged wear are not eligible for a refund or replacement.

For best results, we recommend:

  • Removing jewelry before showering or bathing.

  • Removing jewelry before swimming or exercising.

  • Removing jewelry before sleeping.

  • Applying perfume, lotion, and cosmetics before putting on your jewelry.

  • Keeping jewelry away from household chemicals and cleaning products.

  • Storing jewelry in a clean, dry place when not being worn.

  • Avoiding unnecessary friction and contact with other jewelry.

11. Promotional Orders & Buy 2 Get 1 Free

Orders placed using promotional offers, including Buy 2 Get 1 Free, are subject to the same return and exchange requirements outlined in this policy.

If a promotion requires multiple items to qualify for the offer, returning one or more items may affect the promotional discount.

Where applicable, the promotional benefit may be recalculated when items are returned or exchanged.

If returning an item causes the original order to no longer qualify for the promotion, the value of the promotional discount may be deducted from the refund.

The 20% restocking fee applies to eligible customer-requested returns and exchanges of promotional orders.

The restocking fee does not apply where Akvira Luxe confirms that the item was damaged, defective, or incorrectly shipped.

12. Sale, Clearance & Final Sale Items

Sale, clearance, or promotional items may be subject to additional return or exchange restrictions.

Items specifically identified as Final Sale at the time of purchase are not eligible for return, refund, or exchange unless required by applicable law.

Any return restrictions displayed on a product page or at checkout form part of the applicable purchase terms.

13. Non-Returnable Items

Items may be ineligible for return or exchange if they:

  • Have been worn or used.

  • Show signs of wear or damage.

  • Have been scratched, altered, or modified.

  • Have been exposed to chemicals or substances that have affected their condition.

  • Are missing required original packaging or accessories.

  • Are identified as Final Sale.

  • Are returned outside the applicable return or exchange period.

  • Are returned without prior authorization.

  • Otherwise fail to meet the eligibility requirements of this policy.

14. Return Inspection

Once your returned item is received, it will be inspected by our team.

Approval of a return or exchange request before shipment does not automatically guarantee that the return or exchange will be accepted.

The item must pass our inspection and satisfy the requirements of this policy.

If an item does not meet the eligibility requirements, Akvira Luxe may:

  • Reject the return or exchange.

  • Reduce the applicable refund.

  • Decline to issue a refund.

  • Return the item to the customer at the customer's expense.

We will contact you if there is an issue with the returned item.

15. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, unless otherwise agreed.

The refund amount may be reduced by applicable amounts, including:

  • The 20% restocking fee

  • Non-refundable original shipping charges, where applicable

  • Promotional discounts that must be recalculated

  • Any other applicable deductions permitted under this policy

Once a refund has been processed by Akvira Luxe, the time required for the funds to appear in your account depends on your payment provider, bank, or credit card issuer.

16. Partial Refunds

A partial refund may be issued when a returned item does not fully meet our return requirements but Akvira Luxe determines that a partial refund is appropriate.

Factors that may affect the refund include:

  • Signs of wear

  • Damage

  • Missing packaging or accessories

  • Alteration or modification

  • Other conditions affecting the resaleability of the item

Any applicable restocking fee may also be deducted.

17. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

  1. Check your bank or credit card account.

  2. Contact your payment provider.

  3. Contact your bank, as some financial institutions may require additional processing time.

  4. If you have completed these steps and still have not received your refund, contact us at support@akviraluxe.com.

18. Store Credit

In certain circumstances, Akvira Luxe may offer store credit instead of a refund.

Store credit may be offered for certain exchanges, promotional situations, or other circumstances where a refund to the original payment method may not be appropriate.

Any store credit issued will be subject to the terms communicated at the time it is provided.

19. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

We process orders promptly, so cancellation requests cannot be guaranteed once an order has entered processing or has been shipped.

If the order has already shipped, the order may need to be handled under this Return & Refund Policy.

20. Refused or Undeliverable Packages

If an order is refused by the recipient or returned to us because the delivery address was incorrect, incomplete, or the package was otherwise undeliverable due to circumstances within the customer's control, the customer may be responsible for applicable shipping costs.

Any refund will be processed after the package has been received and inspected.

The refund may be subject to the applicable 20% restocking fee, shipping deductions, and any applicable promotional adjustment.

21. Policy Changes

Akvira Luxe reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page and will become effective when published.

The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

22. Contact Us

If you have questions about returns, exchanges, refunds, or this policy, please contact us:

Akvira Luxe Inc.
Email: support@akviraluxe.com
Website: akviraluxe.com

We are happy to review eligible customer concerns and will do our best to provide a fair and reasonable resolution in accordance with this policy and applicable law.