Shipping policy


Shipping Policy – Akvira Luxe

At Akvira Luxe, we are committed to delivering your jewelry quickly, safely, and free of hassle.

🇨🇦 Canada Shipping (Free)

We proudly offer FREE standard shipping across Canada on all orders over $50 value.

Processing Time:
Orders are processed within 1 business day (Monday–Friday, excluding holidays).

Delivery Time:
Once shipped, orders typically arrive within 2–7 business days, depending on your location.

You will receive a confirmation email with tracking information as soon as your order ships.

🌎 International Shipping

We ship worldwide.

Processing Time:
Orders are processed within 1 business day.

Delivery Time:
International delivery typically takes 7–21 business days, depending on the destination country and local customs processing.

Please note:

  • Delivery times may vary due to customs delays or carrier disruptions.

  • Any customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Shipping Delays

While we aim to meet all estimated delivery times, delays may occasionally occur due to:

  • High order volumes

  • Carrier delays

  • Weather conditions

  • Customs processing (international orders)

If your order has not arrived within the estimated timeframe, please contact us at:

support@akviraluxe.com

We’re happy to help.

Shipping Delays & Exceptions

While we do our best to ensure your order arrives within the estimated delivery timeframe, delivery dates are estimates and are not guaranteed.

Occasionally, orders may experience delays due to circumstances outside of Akvira Luxe’s control, including but not limited to:

  • Severe weather conditions, storms, natural disasters, or other unexpected events

  • Carrier delays, service disruptions, operational issues, or transportation delays

  • High shipping volumes during holidays, sales events, or other peak periods

  • Customs clearance, import processing, duties, or other delays for international shipments

  • Incorrect, incomplete, or undeliverable shipping addresses provided at checkout

  • Delivery attempts where the recipient is unavailable or where a package is held by the carrier

  • Other unforeseen circumstances affecting the postal or courier network

If a delay occurs after your order has been handed over to the shipping carrier, we will do our best to assist you and provide any available tracking information. However, Akvira Luxe cannot guarantee delivery dates or be held responsible for delays caused by the shipping carrier, customs authorities, weather, or other circumstances beyond our reasonable control.

For international orders, delivery times may vary depending on the destination country and customs processing. Any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us and we will work with you to determine the appropriate next steps.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
Akvira Luxe is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at support@akviraluxe.com and we will do our best to assist before the order ships.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery) so we can assist you promptly.

Customs, Duties, and Taxes

Akvira Luxe is not responsible for any customs duties, import taxes, or additional fees that may be applied to your order during or after shipping. Any such charges are the responsibility of the customer.

Prices displayed on our store are exclusive of applicable taxes. Canadian orders are subject to GST/HST as required by law.

International orders may be subject to customs duties, VAT, or local taxes upon delivery, depending on the destination country’s regulations.

If you have any questions about shipping or delivery, feel free to reach out to us at:
📩 support@akviraluxe.com