Politique de confidentialité

Last updated: Dec 17, 2025

Akvira Luxe (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit or make a purchase from www.akviraluxe.com (the “Site”).

1. Personal Information We Collect

When you visit or interact with our Site, we may collect the following types of personal information:

a. Order & Account Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party payment processors)
  • Order history and purchase details

b. Customer Support & Communication

  • Messages submitted through contact forms
  • Chat conversations
  • Email communications
  • Customer service inquiries

c. Marketing & Reviews

  • Email subscription preferences
  • Product reviews and ratings
  • Feedback or survey responses

d. Device & Usage Information

  • IP address
  • Browser type
  • Device type
  • Pages visited and interactions
  • Referring URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate order confirmations, shipping updates, and support responses
  • Provide customer service and respond to inquiries
  • Improve our website, products, and user experience
  • Send marketing communications (only if you have opted in)
  • Collect and display product reviews
  • Analyze website performance and traffic using analytics tools
  • Prevent fraud and unauthorized transactions
  • Comply with legal, regulatory, and tax obligations

3. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), we process personal information under the following legal bases:

  • Performance of a contract (e.g., processing your order)
  • Compliance with legal obligations
  • Legitimate business interests (e.g., improving our services, fraud prevention)
  • Your consent (e.g., email marketing, cookies)

You may withdraw consent at any time where applicable.

4. Sharing Your Personal Information

We share personal information with trusted third-party service providers to operate our business, including but not limited to:

  • Shopify (e-commerce platform and hosting)
  • Payment processors (to process payments securely)
  • Shipping carriers (to deliver orders)
  • Email marketing platforms (for transactional and marketing emails)
  • Analytics providers (such as Google Analytics)
  • Review platforms (to collect and display customer reviews)
  • Customer support & chat tools

These providers only access your data as necessary to perform their services and are contractually obligated to protect it.

We do not sell your personal information.

5. International Data Transfers

Your information may be stored and processed in Canada, the United States, or other countries where we or our service providers operate. Data transfers are conducted in compliance with applicable data protection laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze traffic and usage
  • Improve performance and user experience
  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Email Marketing & Communications

If you opt in to receive marketing emails, we may send you promotional content, product updates, or special offers.

You may unsubscribe at any time by:

Transactional emails related to orders or account activity are sent regardless of marketing preferences.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal, tax, or regulatory requirements
  • Resolve disputes or enforce agreements

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

European Union (GDPR)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

California Residents (CCPA)

You have the right to:

  • Know what personal information we collect
  • Request access or deletion
  • Opt out of the sale of personal data (we do not sell data)
  • Not be discriminated against for exercising your rights

Canada (PIPEDA)

You have the right to access and request correction of your personal information.

To exercise any of these rights, contact us at support@akviraluxe.com.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page.

13. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email: support@akviraluxe.com

🌐 Website: www.akviraluxe.com