Conditions d’utilisation
OVERVIEW
This website is operated by Akvira Luxe. Throughout the site, the terms “we”, “us”, and “our” refer to Akvira Luxe. Akvira Luxe offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
SECTION 3 – PRODUCTS & SERVICES
We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that your device’s display of colors or product appearance will be exact.
All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
SECTION 4 – FINAL SALE & CLEARANCE ITEMS
Certain items, including but not limited to:
- Clearance items
- Mystery boxes
- Custom or personalized items
- Sale items
are marked as FINAL SALE and are not eligible for returns, refunds, or exchanges under any circumstances.
By purchasing these items, you acknowledge and agree to these conditions.
SECTION 5 – PRICING, TAXES & DUTIES
All prices displayed on Akvira Luxe are shown excluding applicable taxes, unless otherwise stated.
- Taxes are calculated at checkout where required by law (including GST/HST for Canadian orders).
- International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities.
Akvira Luxe is not responsible for customs duties, import taxes, or additional fees, and these charges are the responsibility of the customer.
SECTION 6 – SHIPPING & DELIVERY
Shipping timeframes provided at checkout are estimates only and may vary due to:
- Carrier delays
- Customs processing
- Weather conditions
- Other factors beyond our control
Akvira Luxe is not responsible for delays caused by shipping carriers or customs authorities.
Customers are responsible for ensuring accurate shipping details at checkout.
SECTION 7 – RETURNS & REFUNDS
Returns are governed by our Return & Refund Policy, which forms part of these Terms of Service.
Key highlights:
- Eligible items may be returned within 30 days of delivery
- A 20% restocking fee applies to approved returns
- Customers are responsible for return shipping costs
- Final sale items are not returnable
- No automatic exchanges are offered
Please refer to our full Return & Refund Policy for complete details.
SECTION 8 – JEWELLERY CARE DISCLAIMER
Jewellery is subject to normal wear and tear. Exposure to moisture, chemicals, perfumes, lotions, or improper storage may affect longevity and appearance.
Such wear is not considered a manufacturing defect and is not eligible for refunds or replacements.
SECTION 9 – ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized transactions, or violations of these Terms.
You agree to provide current, complete, and accurate purchase and account information for all purchases.
SECTION 10 – CHARGEBACKS & FRAUD PREVENTION
Fraudulent chargebacks or payment disputes may result in:
- Order cancellation
- Account suspension
- Refusal of future service
Customers are encouraged to contact us directly to resolve any issues before initiating a chargeback.
SECTION 11 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links over which we have no control. Use of these tools is at your own risk.
SECTION 12 – USER COMMENTS & SUBMISSIONS
Any feedback, suggestions, or submissions may be used by Akvira Luxe without restriction.
SECTION 13 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 14 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, harassment, fraud, malware distribution, or violation of intellectual property rights.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available” without warranties of any kind.
In no case shall Akvira Luxe, its directors, officers, employees, or suppliers be liable for any injury, loss, or damages arising from your use of the service or products.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Akvira Luxe from any claims arising from your breach of these Terms or violation of any law.
SECTION 17 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Canada.
SECTION 18 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.
SECTION 19 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: